Biography

Experience

April 2016 - Present

Philippine Mfg. Co. of Murata Inc.

IT Infrastructure staff
  • • Identify issues, diagnosing problems and delivering workable solutions via chat, phone, email or desk face to face or remotely
    • Ensure that all users issues resolved with agreed service level time frames
    • Install and setup all laptops and desktop standard software requirement including printer, scanner etc.
    • Troubleshooting minor network issues and ask support for technical team if necessary
    • Manage all users of Printer by adding, editing privileges based of request
    • Ensures that all Printer (MFP) are in good conditions and requests vendor support if necessary
    • Supporting small to large project based on the created plan and timeframe
    • Setup Airwatch account to mobile devices (smartphone or iphone) of local managers including teams and outlook account
    • Manage all the IT Software licenses and Support Subscription by keeping them update and ensure to perform renewal on time.
    • Create project plan and proposal and present to get the manager’s approval
    • Perform weekly orientation of IT guidelines and Information security to new employees
    • Logs all reported issues in ServiceNow and created reliable Graphs in where we can identify common issues and provide preventive actions to eliminate recurring issues
November 2014 – March 2015

Lakes City Christian School

Subject Teacher

Education

2014

Dalubhasaan ng Lunsod ng San Pablo

Bachelor of Science in Information Technology
2010

San Jose National School

other Skills

Illustrator 65%
Photoshop 30%
WordPress 70%

Contacts

Professional Summary

Accomplished IT support role with a background with 1st line of IT support provision across private sector organization as well as extensive infrastructure experience with broad ranging IT support experience and strong understanding of IT Infrastructure and environment within large organization. I confidently deliver support solution that ensures optimal levels of IT service performance and swift resolution of issues and queries. I possess a deep technical knowledge across business systems including hardware, software and basic knowledge about network topology and support.

Tiffany C. Kidwell

(617) 962 8802
tiffany@yourdomain.com

Joseph Waddington

(510) 894 8525
joseph@yourdomain.com

Diane Geter

(513) 585 5951
diane@yourdomain.com